MochiSimPrivacy Policy
Last updated: September 9, 2026
This Privacy Policy explains how MochiSim collects, uses, and protects personal information when you visit mochisim.com, purchase an eSIM plan, or contact our support team.
MochiSim is a brand operated by:
Cloud Dynamics Ltd
Business Registration Number (BRN): 67340964
Rm 607 Yen Sheng Centre
64 Hoi Yuen Rd
Kwun Tong
Hong Kong
Throughout this Privacy Policy, "MochiSim", "we", "us" and "our" refer to MochiSim.
1. Information We Collect
MochiSim collects only the personal information necessary to provide and improve our services.
The information we may collect includes:
Information you provide
- Email address;
- Information provided when contacting customer support; and
- Any other information you voluntarily provide to us.
At this time, purchasing an eSIM does not require creating an account or providing your full name.
2. How We Use Your Information
We use personal information for the following purposes:
- Processing and delivering your eSIM purchase;
- Sending eSIM installation instructions;
- Providing customer support;
- Communicating about your order;
- Processing payments securely;
- Preventing fraud and misuse;
- Improving our website and services; and
- Complying with legal obligations.
We do not sell your personal information or use your information for unrelated marketing purposes.
3. Payment Processing
Payments made through MochiSim are processed by third-party payment providers, including Airwallex.
MochiSim does not store or process your full payment card details.
Payment providers process payment information according to their own privacy policies and security practices.
4. eSIM Providers and Connectivity Partners
To provide eSIM services, MochiSim works with third-party connectivity providers and mobile network partners.
Where necessary to provide the service, information related to your order may be processed by these providers.
MochiSim only shares information required for the provision of the service.
5. Service Providers
MochiSim uses trusted third-party service providers to operate and improve our services, including:
- Supabase for database and application infrastructure;
- OVH for hosting services;
- Brevo for transactional email delivery;
- Google Analytics and Google Tag Manager for website analytics.
These providers process information only as necessary to provide their services.
6. Transactional Emails
MochiSim uses Brevo to send transactional emails, including:
- Purchase confirmations;
- eSIM delivery emails;
- Installation instructions; and
- Customer support-related communications.
These emails are required to provide the service you purchase.
MochiSim does not use your purchase email address for unrelated promotional marketing unless you separately provide consent in the future.
7. Analytics and Cookies
MochiSim uses analytics technologies, including Google Analytics and Google Tag Manager, to understand website usage and improve our services.
These technologies may collect information such as:
- Browser information;
- Device information;
- Approximate location;
- Website interactions; and
- Technical identifiers.
Analytics cookies are only used according to your cookie preferences where required by applicable law.
For more information, please review our Cookie Policy.
8. Data Storage and Security
MochiSim uses reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.
Customer-related data is stored using trusted infrastructure providers, including Supabase.
No online service can guarantee absolute security, but MochiSim continuously works to maintain appropriate security practices.
9. Data Retention
MochiSim retains personal information only for as long as necessary for the purposes described in this Privacy Policy.
Purchase-related information may be retained for the period required to comply with applicable legal and accounting obligations.
Technical information collected through analytics tools is retained according to the policies of the relevant providers.
10. International Data Transfers
MochiSim operates internationally and uses service providers that may process data in different countries.
Where personal information is transferred internationally, MochiSim takes reasonable steps to ensure appropriate protection measures are applied where required by applicable data protection laws.
11. Your Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, including:
- Accessing your personal information;
- Requesting correction of inaccurate information;
- Requesting deletion of your information;
- Objecting to certain processing activities;
- Requesting restriction of processing; and
- Requesting a copy of your information where applicable.
To exercise your rights, contact:
We may request additional information to verify your identity before processing certain requests.
12. Children's Privacy
MochiSim services are intended for general travellers and are not designed specifically for children.
We do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
13. Changes to This Privacy Policy
MochiSim may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The updated version will always be published on mochisim.com with the latest revision date.
14. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
MochiSim
Email: